Refund and Return Policy for LINKXCITY

Effective Date: March 3, 2025

At LINKXCITY, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not happy with your product, we are happy to provide you with the opportunity to return or exchange your items under the terms outlined in this Refund and Return Policy.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days of the date of purchase.
  • The item must be unused, in its original condition, and in its original packaging. It must also have all tags, labels, and any other included accessories.
  • You must provide proof of purchase, such as the order number, receipt, or email confirmation.

2. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

  • Personalized or customized items.
  • Items marked as “Final Sale” or discounted.
  • Gift cards or other non-refundable items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@linkxcity.xyz or call us at 270-576-5378 to request a return authorization.

  2. Return Authorization: We will provide you with instructions on how to return the item and whether we will arrange for a return label or if you will be responsible for the shipping costs.

  3. Return Shipping: Once you receive the return authorization, you can ship the product back to us at the following address:

    LINKXCITY
    3734 Rowes Lane,
    Elizabethtown, Kentucky,
    United States

    Please ensure the item is securely packaged to avoid damage during return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process

Upon receipt and inspection of your returned item, we will notify you of the status of your refund. If your return is approved, we will issue a refund to the original method of payment used for the purchase. Refunds are typically processed within 7-10 business days.

5. Exchange Process

If you wish to exchange an item for a different size, color, or style, please contact us within the 30-day return window. Once the original item is returned and inspected, we will send you the requested exchange item, subject to availability. If the replacement item is of a higher value, you will be required to pay the difference.

6. Shipping Costs

  • Return Shipping: Customers are generally responsible for the cost of return shipping, unless the return is due to a defect or error on our part (such as receiving the wrong item).
  • Original Shipping: Shipping fees for the original purchase are non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a full refund or send you a replacement item at no additional cost. Please include photos of the damage or defect with your return request.

8. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. After this period, cancellations may not be possible.

9. International Returns

For international orders, the same return eligibility conditions apply, but customers are responsible for return shipping fees. Please note that customs fees or taxes may apply depending on the country of return. LINKXCITY is not responsible for any customs duties, taxes, or import fees that may arise during the return process.

10. Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return or exchange, please contact us:

By purchasing from LINKXCITY, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Return Policy.